Service Level Agreements
Whether you have a one-off project, regular monthly requirements or need full-time testing staff, we have a service level that meets your needs. And if we don't, we'll design one just for you.
Service level agreements (SLAs) are available on engagements lasting 12 months or more, where an average of 5 days or more will be used each month. Improved terms are available for a commitment to use a minimum of 10 days or more per month.
Benefits include:
- Guaranteed response times as low as 24 hours
- Guaranteed provision of named staff to ensure continuity throughout your projects
- Improved pricing
- Online bug tracker for all your projects
- No surcharge for out-of-hours working
- Discounted rates for the provision of on-site equipment (free for SLAs of 15 days or more per month)
Contact us for full details.
Contact Us
UK Freephone 0800 612 2780
